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It also talks about encryption, verification, and account controls that can help keep your profile, C$, and game play safe. Read the policy sections about jurisdiction, data retention, and your rights to access or ask for deletion if you play from Canada or are a citizen of Canadian.
When you sign up for a BC.GAME account, you are asked to confirm that you have read and agree to the Privacy Policy.
Before you can register, you have to agree to these terms. They let BC.GAME use your personal information to create your profile, make sure you can access the platform safely, and give you the casino services you want. You can't create an account if you don't agree to the Privacy Policy. In order to open an account, keep the session safe, and provide core services like responsible gaming controls and customer support, certain processing is needed. Before you sign up, you agree that BC.GAME can collect, use, store, and share your personal information in ways that are described in the Privacy Policy. These uses include following the rules, keeping your information safe, and providing the service you've requested.
The exact groups depend on how you utilize the platform and the features that you choose to turn on. Account setup data includes the identifiers and contact information you give on the sign-up form so that we can create and manage your profile. Security and fraud prevention: signals from your device, login, and activity are used to keep your account safe and spot any strange behavior. To meet legal and regulatory requirements, compliance checks are done to make sure that information is correct. This includes confirming your age and identity. When you deposit C$100 or ask to withdraw C$500, for example, the information needed to process those transactions is payment and transaction handling.
Communication about services: these are operational messages about your account, like confirmations, security alerts, and help requests. Some of the things that happen during registration and later use may depend on where you are and whether you are eligible. This could include Canada restrictions and Canadian signals when compliance screening needs them. If more permission is needed for certain uses, BC.GAME will ask for it separately instead of relying on acceptance of the registration alone. The fact that you agreed to the Privacy Policy at the time of creating your account is shown by the fact that your acceptance is recorded. If BC.GAME changes the Privacy Policy, you may be asked to confirm your agreement again before you can use some services again.
To keep your accounts safe and in line with the law, BC.GAME may ask for some personal information from you when you sign up, log in, deposit, withdraw, or start a verification check. The exact set depends on what you do, what risks there are, and the rules in Canada. BC.GAME focuses on gathering details that help prove identity, keep player funds safe, and stop fraud. Data is usually only asked for when it's needed, like before a first withdrawal of 100 C$, when changing important account information, or when strange login behavior is noticed.
To make sure the account owner is who they say they are, BC.GAME may ask for basic identification information and supporting documents. This is to make sure that the account is real and matches the profile that is already on file.
When BC.GAME needs to do more checks, they may ask for more information. For example, they might want to make sure that activity related to large withdrawals (like 500 C$) or repeated large transactions is real.
Details about your job, proof of where your money comes from, and other documents needed to prove you can legally use the platform in Canada are common examples of supplementary KYC data. Keep in mind that verification may take longer if the personal information on your documents does not match the information on your account. Using correct spelling, a current address, and clear photos of documents can help you avoid having to make extra requests. BC.GAME may also store verification results and timestamps (like when a document was submitted or approved) for players who use the platform over time. This is done to keep an audit trail and keep this information from having to be sent again and again. The age of the applicants is also checked as part of the KYC process.
Based on the information given, if the platform can't reliably confirm eligibility, the account may be restricted until verification is complete. If you change important information about your account, if you come back after being inactive for a long time, or if security systems notice risks like multiple failed login attempts, device changes, or strange withdrawal behavior, BC.GAME may ask for re-verification. Any information collected during KYC is treated as personal information and is only used to confirm identities and keep accounts safe. This helps stop people from impersonating others, abusing multiple accounts, and getting in without permission. When someone requests a withdrawal, BC.GAME may process KYC data before releasing the funds to make sure the payout goes to the right person and lower the risk of chargebacks and fraud.
Based on how you access the platform, BC.GAME may also collect certain technical information to help with KYC and security checks. This could include information about your device and browser that is linked to verification events and your login history.
BC.GAME uses some information about players to give them the right bonuses, deals, and rewards, and to make sure that the right account gets the offers. This means knowing the status of your account, keeping track of your eligibility, and stopping abuse or duplicate claims that could hurt other players. You can also get promotions that are more relevant to the way you play and the games you like by customizing what you see on the site and what you get through notifications.
In Canada, BC.GAME may have to limit or change offers based on legal, compliance, or operational rules. For promotions to run smoothly, BC.GAME may process account and activity information that helps figure out rewards and make sure bonus rules are followed. This can include information about your logins and devices, the games you play, the money you deposit and withdraw, and how you like to be contacted. This information is usually used to make sure that you are eligible for bonuses, like checking to see if you are a new or existing player and if you have already claimed the same offer. Applying bonus amounts correctly, like a deposit bonus that starts when you deposit 100 C$ or a reward that has a bonus cap of 200 C$.
Keeping track of gameplay that helps meet wagering requirements is one way to keep track of wagering and progress toward conditions. Find odd patterns that could mean multiple accounts, automated activity, or other forms of promo abuse. Offering different types of promotions, like VIP or loyalty benefits, based on how much someone is active and engaged. BC.GAME may use IP-based location signals or verified address details to make sure the offer is available in your area when promotions depend on where you are or on rules the government has put in place. If identity checks are needed for bigger prizes, your verified information could be used to make sure the promotion goes to the right person. Marketing communications may use your contact information and preferences to send you updates about promotions by email, text message, or message on the site.
Notifying you of important account and transaction information, like a 500 C$ withdrawal, is one of the things you can usually choose not to receive promotional messages.
Managing and storing data When you deposit or withdraw money on BC.GAME, the platform only handles the information it needs to finish the transaction and keep your account safe. This usually includes your wallet address, the transaction hash, the network type, the amount, and the time. For any fiat-like rails that are supported, it may include limited payment routing details and status updates. If you use a third-party payment processor, BC.GAME does not store your credit card information or other sensitive bank information.
Once the network confirms the deposit, the cryptocurrency is sent to the player's account. Withdrawals are only processed after the platform performs internal risk checks that protect both players and the platform from fraud and mistaken transfers. If you ask for a 100 C$ withdrawal, the transaction record that is kept for that payout is focused on compliance and tracking, not on gathering personal financial information that isn't needed. The information gathered for payments includes operational records that help balances be matched, settlements to be confirmed on-chain, and support requests to be dealt with. This information is also used to spot dodgy behavior, stop people from making the same claims, and settle disagreements about funds that were sent to the wrong person.
Some failure codes and processor timestamps may be stored in the entry if a 50 C$ deposit fails so that the cause can be found quickly. The privacy rules of third-party processors and network providers may allow them to handle more information.
BC.GAME wants to make sure that only the information that is needed to complete the transaction, follow the law, and keep the platform safe is shared. As a reminder, everyone can see transactions on blockchain networks. The information in your BC.GAME account is kept private, but anyone with access to the blockchain explorer can see your wallet address and transaction hash.
Payment records are kept in safe systems with access controls that make sure only authorized staff can get in. For BC.GAME to keep an accurate balance ledger, look into strange patterns, and show confirmations and receipts for transactions in your account history, they need to keep these records.
In order to lower the risk, BC.GAME only keeps the payment information needed for accounting, security monitoring, customer service, and following the rules. The length of time that payment-related data is stored can change based on the need to keep financial records and fraud controls, but the goal is to keep this data for as little time as is necessary for legal and operational reasons. For compliance and fraud prevention reasons, payment-related information may be temporarily linked to your identity checks if your activity triggers more verification needs. This could happen if you try to withdraw 500 C$ when your account is acting strangely or your transaction patterns aren't matching up. Check the network and wallet address every time before sending crypto. This is your job.
Since blockchain transfers are so secure, it may not be possible to get back money that was sent to the wrong address or on the wrong network. When you ask for a withdrawal, you may need to be verified to protect your account, stop fraud, and make sure the money goes to the right person. See this page for more information on privacy and processing times. This process happens a lot when you take out big amounts of money, like C$500, change important account information, or do something else that makes more security checks necessary. The documents that are sent in to be checked are treated as private and sensitive information. Identity and payment security is the only reason they are used, and only authorized compliance staff and trusted verification providers can get to them when they need to.
Verification files, like pictures of your ID, proof of address, and proof that you own the payment, are used to make sure you are who you say you are and that you are allowed to withdraw. When a third-party verification partner is involved, they should make sure to use the right security measures and only use the information to do the checks that were asked for. To keep your privacy safe, only upload files after your account has been verified, make sure the images are clear, and don't send files through public channels. There is no need to show extra information on your proof of address if your name, address, and date are still visible. You can hide any fields that aren't needed for verification.
Common documents asked for are:
If your documents are written or formatted differently because of your Canadian, you may be asked for more information or an extra supporting document to make sure they match your account details. The requirements may also be different depending on the Canada and the method of withdrawal used. Data retention: records of verification may be kept for as long as is needed by law, regulation, or to stop fraud.
Following internal procedures and the rules that apply, data is either deleted or made anonymous once the retention period is over. Security controls: uploaded documents are stored with safeguards meant to keep them from getting into the wrong hands, such as limited access and safe storage methods. Third parties won't be able to withdraw 100 C$ or more without your permission if you protect your account with strong authentication.
Withdrawal processing usually has two steps:
Verification can take longer in stage (1) if documents are missing, unclear, out of date, or don't match your account name. To avoid waiting, send all the files that were asked for at once, use full-page photos that show all four corners, and make sure that the details of the documents can be read. When you request a withdrawal for a larger amount, like 1000 C$, you should expect more checks and more time to be spent on it than when you request a smaller amount. Once you've been verified, it's usually faster to make withdrawals in the future, unless you change important account information or payment methods, which could cause a new verification request.
To encourage responsible gambling, BC.GAME uses deposit and withdrawal limits that can change based on a player's activity and risk signals. By setting clear limits on how much can be deposited or cashed out within certain time frames, this helps keep play sustainable and cuts down on spending without thinking. Playing on the platform creates information about you, like your account information, past purchases, and how you usually play. These limits are based on that information. The goal is not to limit normal play, but to figure out when bad financial behavior might be happening and put in place sensible controls, especially when bigger amounts are at stake, like when someone deposits C$1,000 or takes C$5,000 out of their account.
BC.GAME may use the following categories of information to apply responsible gambling controls, including deposit and withdrawal limits: Account and identity information- age confirmation, location signals, and basic profile details that help ensure legal access and appropriate protections.
Payment behavior, including how often deposits happen, sudden increases in amounts, transactions that fail over and over, and short cycles like depositing C$200 and then asking for a withdrawal right away. Signs of bad gameplay include sessions that last a long time, quickly raising bets after losing, or patterns that look like someone is trying to get back lost money. Support interactions are requests that have to do with money problems, disagreements, or signs that a player is having a hard time controlling their spending. When these signs show up, BC.GAME may lower the maximum daily or weekly deposits, stop withdrawals so that more checks can be done, or ask for more proof before approving larger transactions. For example, if a player who normally deposits C$50 per day all of a sudden starts depositing C$500 several times in a short amount of time, automated risk tools may notice.
This could result in temporary limits or a message telling you to set your own limits before you can make any more deposits.
Limits are meant to slow down risky behavior, lower the chance of losing money on the spur of the moment, and make players think about how much they're spending. If they think it's necessary, BC.GAME could also lead players to stricter rules, like lowering the biggest deposit they can make to C$100 or making the cooling-off periods longer.
To keep your account running, handle deposits and withdrawals, stop fraud, and pass compliance checks, we only collect the information we need. This may include your email, phone, IP/device data, payment details (masked where possible), gameplay and transaction history, and verification documents if requested. We use this data to secure your wallet, apply limits, deliver bonuses correctly, and support dispute handling. You can view and update key account details in your profile settings.
Yes, but only where it is required to complete transactions, protect the platform, or satisfy legal and compliance obligations. This can include payment processors, blockchain analytics providers (for crypto risk checks), identity verification partners, and security/fraud vendors. We do not sell information about you.
Only the data needed for the service is shared, and only people who are allowed to can see it because of security and contract measures.
When you make a deposit or take money out, we use transaction data, device signals, and your account history to stop chargebacks, account takeovers, and misuse of stolen funds. We may ask for extra checks, such as proof of ownership, the source of funds for C$, or new or updated KYC documents, if a withdrawal is flagged. Choose a payment method that is linked to your name, make sure your profile information stays the same, turn on two-factor authentication, and if possible, withdraw to the same wallet or method you used to deposit.
KYC can include a government ID, a selfie or liveness check, proof of address, and confirmation that you own the payment or wallet. To get higher limits, stop bonus abuse, raise compliance levels, or set off compliance triggers, we need to see proof of identity. Sending and storing documents is done through secure channels, and they are only kept for as long as is needed for legal, fraud, and dispute reasons. In your account, you can see if you've been verified and send files right from the verification page.
Access is based on local laws and our list of restricted jurisdictions. You shouldn't make or use an account from Canada if it is restricted. We use IP, device, and account signals to find accounts that aren't supposed to be there. If this happens, accounts may be restricted, bonuses may be revoked, and withdrawals may need to be verified to make sure the user is eligible. Read our Terms and Privacy Policy and make sure you're eligible for the deposit before you make it. If you travel or use more than one network, please contact support.
Bonus
for first deposit
1000C$ + 250 FS
